Building the facilitation and coaching capability needed inside SAFe
SAFe Scrum Master is designed for people who need to perform the Scrum Master role effectively within a broader enterprise delivery system, not just at single-team level. It gives participants a practical grounding in facilitation, coaching, PI execution, team events, and the additional coordination needed when teams operate as part of an Agile Release Train.
The course reflects the current SAFe guidance, including the AI-Empowered certification direction. We position that pragmatically, focusing on how AI can support facilitation, preparation, retrospectives, metrics interpretation, coaching conversations, and communication, while keeping Lean-Agile principles and sound human judgement at the centre.
For organisations adopting SAFe, strengthening their Scrum Master community, or improving consistency in how teams are supported across a Release Train, this is a useful, role-specific course to take as a private cohort.
What your people will learn
- How the Scrum Master role works in a SAFe enterprise
- How to facilitate effective team events including Iteration Planning, Team Sync, Review, and Retrospective
- How to support PI Planning, Inspect and Adapt, and other ART-level events
- How to help teams improve flow using SAFe Scrum and Kanban practices
- How to coach teams toward self-management, quality, and continuous improvement
- How to remove impediments and reduce distractions that block delivery
- How to work with Product Owners, other Scrum Masters, and the Release Train Engineer
- Where current SAFe guidance introduces AI-enabled support for facilitation and coaching
Who this course is for
- New Scrum Masters
- Existing Scrum Masters
- Team coaches and delivery leads
- Project managers moving into Agile delivery environments
- Business analysts who support Agile teams
- Team members stepping into facilitation roles
- People supporting teams within an Agile Release Train
- Anyone who needs a practical understanding of Scrum Master responsibilities in SAFe
Certification and exam
This course prepares attendees for the SAFe® Scrum Master certification and is aligned to the current AI-Empowered SAFe Scrum Master course definition.
- SAFe® Scrum Master (SSM) certification
- 45 multiple choice questions
- 90 minutes length - 73% passing score
- Two exam attempts within 60 days included
- Unlimited practice test with feedback and coaching report
- Access to the course workbook and SAFe Studio for preparation
- Digital badge on successful passing of the certification exam
Scaled Agile also notes that this certification can be pursued by exam-only route, but for most teams the real value comes from taking the course together and building shared practice, language, and confidence. Certification is valid for one year, with renewal through SAFe Studio membership and ongoing learning.
What attendees get after the course
- Course workbook and certificate of completion
- Eligibility to sit the SAFe® Scrum Master certification exam
- Access to SAFe Studio resources for additional preparation and continued learning
- Role-specific videos, toolkits, and wider SAFe community access
- Digital badge on successful passing of the certification exam
Prerequisites
For those intending to sit the certification exam, the following background is recommended:
- Some experience working in an Agile software or product development environment
- A good understanding of Scrum and Agile ways of working
- An interest in facilitation, coaching, team effectiveness, and delivery improvement
Why organisations choose this course
It helps Scrum Masters and team facilitators build a more rounded understanding of what good support looks like inside a scaled environment, not just within a single Scrum team. That is especially useful where teams are part of a wider ART, where dependencies, planning cadence, and coordination matter more.
It is often chosen when an organisation is adopting SAFe, formalising the Scrum Master role, or trying to improve team facilitation and PI execution across multiple teams.
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Delivery options
We provide this as a private course for organisations, either remotely or in person. That allows the discussion to stay grounded in your actual roles, your maturity, and the practical reality of how your teams and Scrum Masters are expected to operate.
Remote delivery can be supported with collaborative tooling where appropriate, and in-person delivery can be arranged across the UK, Europe, the USA, and beyond.
Current SAFe curriculum
Scaled Agile Inc. now positions SAFe Scrum Master as an AI-Empowered certification, with current learning domains focused on introducing Scrum in SAFe, defining the Scrum Master or Team Coach role, supporting team events, and supporting ART events such as PI Planning, the IP Iteration, and Inspect and Adapt.
Lead trainer
Matt Hosking
SAFe Premier Trainer & A-SPC
Matt has been working with SAFe since 2012 and brings practical, real-world delivery experience into the classroom.